Too many questions for Faqs sake

For over 8 years, we have been compiling and categorising the most asked questions that we receive.
Hope your next question have been answered somewhere within.


General Qs & As

Website maintenance is the process of making sure that your website continues to run smoothly. Regular tuning-up and checking are essential for keeping things on your website running optimally – just like with cars or computers.

This depends on which one of the three auditing package you choose, and the scope of your existing digital tools. For example, if we do a basic website audit and provide you with a detailed roadmap of your next steps, it would take between one and two weeks. But if we look at all the elements in your digital marketing including brand, SEO, native marketing, social media, etc., this could take up to 4 weeks to complete. When you first engage us and we decide on your needs, you’ll have a clear project scope of how long everything will take.

Yes, definitely. We don’t just hand you a report and send you on your way… we’ll explain to you what everything means and show you how to do things yourself. But we do love building long-term partnerships with our clients to truly help them get the most from the digital marketing investment.

We’ll give you a detailed list of everything we need to have meaningful access to all your digital tools.

Yes, we can provide you with updates for your website’s plugin

You can request changes via our WhatsApp channel or email communications.

We use MalCare Security, WordFence or Sucuri to monitor your website for security issues whether they it’s a hacker, malware or spam we can easily defend and remove them.

Yes, migration is included in all our plans as well as hosting.

For our professional plan we offer 2 hours of content edits a month or you can select the custom plan to customise the number of hours of edit.

Workflow & Milestones

Understanding what your website does

Our first approach would be to understand what exactly your website does and how it functions. We also need to understand how your business/organisation operates offline because by this, we would be able to identify the pain points of the website in order to prepare for our maintenance activities.

We would share with you a form, which is precisely a template brief. You where you would get to fill this form to give us a complete explanation of your aim for opting for a maintenance plan. We want to get to know your objectives and goals, where you want to get with having a recurring website maintenance, and to make sure you are requesting the right service from us.

Recurring tasks

This basically includes updates and maintenance. We will perform the tasks required by your website. These tasks are performed on all platforms from WordPress website, Shopify, Magento to custom coded websites

Monthly Reporting

Every month we will present to you your Website Maintenance report. You will receive detailed reports of every activity performed on your website within the given month.

Ready to Start your project?